Everyone knows that I'm all about MikroTik. Most of their products provide pretty astounding value. However, there's a lot to be desired in some cases. Full disclosure - I'm in North America, and I know that MikroTik's utilization and visibility is very different in Europe and the developing world.
Here's my MikroTik wishlist (updated as I think of things):
Enterprise support: I've had to not use MikroTik more than a few times now because the customer doesn't like that they can't get someone on the phone. Pointing out the forum and support email (that has no SLA) makes it worse. If you want to sell 10GB switches and try to break into the network core, you gotta up your support game. Enterprise customers want support and they're willing to pay for it - MikroTik is leaving a lot of $$$ on the table.
IPv6 by default: It's 2021. IPv4 blocks are hard (if not impossible) to get in North America and much of Asia. IPv6 should be turned on and firewalled by default just like IPv4.
Multi-WAN load balancing: MikroTik is the only vendor I've seen recommend scripts of all things to make simple stuff like multi-WAN work. Almost every other vendor has a wizard for it. My Ubiquiti EdgeRouter had multi-WAN working in under five minutes right out of the box with firewalls and prefix delegation working great.
Vendor visibility: I've never seen MikroTik at big conferences in North America. I've never seen ads for their products. Most people in the industry I've met hadn't ever heard of the brand until I mentioned it. This is the primary reason I haven't been keeping my MikroTik certifications current - why get certificates from a vendor that has no brand recognition?
